The Apple Find My app is a native app on Apple devices. To use the Apple Find My app to locate Ace Card, the latest version of iOS, iPadOS, or macOS is recommended.

The Apple Find My network is a crowdsourced network of a billion Apple devices that use secure Bluetooth technology to detect your missing items nearby and report their approximate location back to you, so you can find them. The entire interaction is end-to-end encrypted, anonymous, and is extremely data and battery-efficient.

Open the Apple Find My app. Make sure the Bluetooth of your phone is ON Tap to open the ‘Items’ tab Click on “Other supported item” Find the button on the device - press the Ace logo on the Card twice. Your item will beep and the led light will blink twice. The app will detect your Ace Card and connect. Follow the in-app instructions to name and link this item to your Apple Id. Tap on Finish.

Open the Android Find My app. Make sure the Bluetooth of your phone is ON Tap to open the ‘Items’ tab Click on “Other supported item” Find the button on the device - press the Ace logo on the Card twice. Your item will beep and the led light will blink twice. The app will detect your Ace Card and connect. Follow the in-app instructions to name and link this item to your Apple Id. Tap on Finish.

Apple Find My Device is an app available only for Android devices. To use Google's Find My Device app to locate Ace, the device must be running Android 9 or later with Google Play Services installed Find My Device network requires location services and Bluetooth to be turned on. Requires cell service or internet connection. In certain countries the Find My Device app works only for or age-eligible users.

Android Find My Device network is made up of over 3 billion Android devices that use secure Bluetooth technology to detect your missing items nearby and report their approximate location back to you, so you can find them.

No. Ace Card works exclusively with the Apple Find My app & Android Find My Device. (Please note that Android Find My Device support will not roll out until June 2024)

The unique Bluetooth identifiers used to locate a device on the Find My network rotate frequently so users can’t be tracked from place to place and the Apple Find My network uses advanced encryption to ensure that no one else, not even Apple or Google, can view the location of your Ace Card.

If your smartphone detects that an unknown AirTag, Ace Card or a tracker is traveling with you, it will send you a notification.After a while it will start playing a sound so you will be able to find it. These alerts are only triggered when the tracker is not connected to its owner's phone, so your partner's Ace Card will not trigger a sound if they are with you.These anti-stalking privacy protections are built in by Apple & Google in a cross platform collaboration.

Yes. In the Find My app, ‘Notify when left behind’ feature is on by default. You’ll then receive an alert when your Ace Card separates from your device

When the devices are linked to an account, both in the Apple Find My & Android Find My Device app, the battery level will be displayed close to your device’s name. Make sure Bluetooth is available and check if the device has recently been connected to get a more accurate value.

The Left Behind feature offers another method for preventing lost items. When enabled, the phone will sound a loud alert if it notices your Ace Card has been completely out of Bluetooth range of the phone for too long (between 5-15 minutes).